Billing

Service Fee Deduction and Available Credit

Service fees will be deducted from the available credit on a daily basis. Each day, we will deduct the service fees incurred on the previous day, as well as any outstanding fees accumulated prior to that. The available credit displayed for each account is calculated as the current account balance minus the total cost of unpaid resource usage. We will update and verify the availability of credit every 30 minutes.

Insufficient Credit and Account Suspension

In the event of insufficient credit to pay for the pending amount, an automated email will be sent to notify the account owner. It is crucial to promptly deposit funds into the account upon receiving this email, as the account may be suspended at any time. Once the account is suspended, access to all paid resources and services will be revoked, and the account owner will receive a notification via email.

Utilizing the Auto-Deposit Feature for a Seamless Billing Experience

In order to ensure a seamless billing experience, we highly recommend utilizing our auto-deposit feature. By enabling auto-deposit, you can conveniently maintain sufficient credit in your account to cover any pending amounts. This feature will automatically add funds to your account when needed, helping to prevent account suspension and ensure uninterrupted access to our services. To enable the auto-deposit feature, please navigate to the "Buy Credits" page under the Billing section and follow the instructions provided. Additionally, we strongly encourage adjusting your auto-deposit setting according to your usage patterns to ensure optimal account balance management.